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COMMUNITY MANAGER

As a Community Manager, you will be responsible for fostering a positive and engaged community surrounding our video game. You will play a vital role in building and maintaining relationships with players, managing communication channels, and driving engagement and excitement within the gaming community. Your passion for video games, excellent communication skills, and ability to connect with players will be essential to your success in this role.


This is a full-time, on-site position in the Nashville, Tennessee area working on a new PC/Console franchise.

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We understand that the lingering effects of the COVID-19 outbreak may delay the ability to relocate for some candidates. The safety of our employees and their families come first. We continue to monitor the situation, the expectation is that you will come and work with us in our new and spacious studio in the Nashville area.

RESPONSIBILITIES

  • Community Engagement: Proactively engage with the gaming community on all platforms, including players, influencers, and content creators, to build a positive and supportive environment. Foster a sense of belonging, encourage discussions, and provide assistance to community members.

  • Social Media Management: Manage and monitor the game's social media channels, including but not limited to Facebook, Twitter, Instagram, and Reddit. Create engaging content, respond to comments and inquiries, and provide timely updates and announcements to keep the community informed. .

  • Player Support: Serve as a bridge between players and the development team, addressing questions, concerns, and feedback from the community. Provide assistance and guidance to players, troubleshoot issues, and escalate complex problems to the appropriate teams.

  • .Community Events: Plan, organize, and execute community events, both online and offline, to promote interaction among players and foster a sense of community. Collaborate with internal teams to develop exciting and memorable experiences for players.

  • Content Creation: Collaborate with marketing and creative teams to develop and deliver compelling content for the community, including blog posts, newsletters, videos, livestreams, and tutorials. Regularly update and maintain community forums and websites.

  • Community Feedback: Collect, analyze, and report community feedback, identifying trends and insights to help improve the game and community experience. Act as an advocate for the community, ensuring their voices are heard within the organization.

  • Community Moderation: Enforce community guidelines and policies, monitor user-generated content, and maintain a respectful and inclusive community environment. Address and resolve conflicts, and take appropriate actions when necessary

 

QUALIFICATIONS

  • Passion for Video Games: Strong interest and knowledge of video games, including the ability to understand and relate to the gaming community.

  • Excellent Communication Skills: Exceptional written and verbal communication skills, with the ability to engage with diverse audiences in a professional and empathetic manner.

  • Community Management Experience: Prior experience in community management or a related role, preferably within the video game industry.

  • Social Media Savvy: Proficiency in managing social media platforms, understanding social media trends, and using analytics tools to measure attraction, engagement and retention.

  • Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to gather and interpret community feedback and provide actionable insights to improve the game and community experience.

  • Flexibility and Adaptability: Willingness to work in a dynamic and fast-paced environment, adapting to changing priorities and managing multiple tasks simultaneously.

  • Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams, including developers, marketing, and customer support.

 

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BENEFITS​

  • Small independent studio that is self-funded (no VCs, outside investors, or publishers) 

  • Aggressive Profit Sharing program

  • Highly collaborative and creative work environment

  • Emphasis on work-life balance with 35 hour work weeks and an anti-crunch culture

  • Flexible workdays with Core Hours from 10am-3pm

  • Health, Dental, and Vision insurance available

  • High quality of life in Nashville, TN and living in Franklin, TN

  • The Nashville area is a growing economic location

  • Excellent public school system

 

HOW TO APPLY

  • Email: jobs@traega.com

  • Include:

    • "Application: Community Manager" in the subject line

    • Cover letter

    • Resume

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